Terms and Conditions
Please read these terms and conditions carefully. You expressly agree to these terms and conditions when completing an order for products from our website.
Eat Protein will not be held responsible for any health issues arising from use of these products by persons who did not previously consult their GP to confirm the suitability of these products to their personal health circumstances. These products should not be bought for third party use, anyone under 18 yrs of age, pregnant women or anyone with any health issues regardless of how small without a medical consultation.
Staff at Eat Protein are not doctors and any recommendations we may make to you regarding diet supplements must be discussed with your doctor or health professional.
If you wish to cancel the order before dispatch your payment will be refunded in full to your chosen payment method however if the order has already been dispatched to the courier this will not be possible and you must contact us and return the parcel at your own expense unopened within 14 days of receipt and we will refund the price of the order less the postage. The period of 14 working days begins after you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. We will refund the price of the order including our standard postage service charges. Unfortunately we cannot refund payments for premium/expedited/next day postage services.
Unfortunately we do not accept returns of opened orders or part used orders due to health and safety issues and legislation out of our control these products would not be suitable for re sale. If you have any doubts about your purchase please initially choose a small pack as a taster.
Damaged products. In the case of any item or items being received damaged, please contact us and we will arrange collection and replacements.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. The cost of the order will be refunded but not the postage costs
In the event our website product or service is listed at an incorrect price due to typographical error or error in pricing information Eat Protein shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Eat Protein shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment received. If your payment has already been made for the purchase and your order is cancelled Eat Protein will issue credit to your payment source in the amount of the incorrect price.
Eat Protein reserve the right to cancel any order without limitations, whether or not the order has been confirmed and your payment received. If such a case should occur then your payment will be returned in full.
We accept payments via Paypal and Credit/Debit Card
The goods will not be delivered until the customer’s funds that have been paid to Eat Protein have cleared in full.
Please note that all transactions will be carried out in GBP. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing, product selection or delivery errors due to software malfunctions, or human error. It is your responsibility to check the accuracy of your order; you are notified in the checkout process and via email, so if anything is incorrect you must notify Eat Protein immediately as mistakes cannot be rectified after dispatch.
This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Eat Protein reserves the right to decline orders for bulk or high value purchases. Your order is an offer to buy goods from Eat Protein. We reserve the right to refuse any order that you may place. In this case a full refund will be given.
If there is a problem with the order you received, please notify Eat Protein upon receipt of the parcel.
Your order will be dispatched to you within 24hrs excluding orders received on Saturday and Sunday orders received on these days will be dispatched on the next working day excluding bank holidays. Please see our delivery timescales here: www.eatproteinstore.com/delivery/
We cannot guarantee delivery time scales as once parcels are dispatched the delivery becomes the responsibility of the couriers however if you contact us we will provide tracking details and also provide you with as much information as is available to us. The couriers will deliver between 8am and 8pm Monday to Saturday. We will not be held responsible for incorrect delivery address information given to us on the website.
Payment security is handled via Paypal/Stripe and behind a 128bit encryption applied to this site. The site aims to meet all requirements of PCI DSS compliance which safeguards your details.
1.1 For the purposes of this clause 1 references to “personal data”, “data subject”, “personal data breach”, “processing”, “data processor” and “data controller” shall have the meaning specified in the Data Protection Act 1998 or with effect from 25th May 2018 the General Data Protection Regulation (EU) 2016/679 and any legislation replacing or supplementing the same.
1.2 Each party shall comply with any applicable data protection, privacy or similar laws anywhere in the world (“Data Protection Laws”), including the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679, that apply in relation to any personal data processed in connection with any order that you may place and render any such assistance and co-operation as is reasonably necessary or reasonably requested by the other party.
1.3 When we process any personal data collected from or about you in connection with any order that you may place, the parties record their intention that we shall be the data controller in respect of such personal data and only any previously approved third parties shall be a data processor in relation to such personal data and we agree that we will:
1.3.1 allow any previously approved third parties to process such personal data only in accordance with the our written instructions;
1.3.2 promptly notify you if we receive notice of any complaint or communication which relates to the processing of such personal data or to either our or any third party’s compliance with Data Protection Laws unless legally prohibited;
1.3.3 take appropriate technical and organisational security measures against unauthorised or unlawful processing of such personal data and against accidental loss of or damage to such personal data in accordance with the Seventh Data Protection Principle as set out in the Data Protection Act 1998 and any legislation replacing or supplementing the same, which shall include the measures set out in these terms and conditions;
1.3.4 not engage another processor without your prior specific or general written consent;
1.3.5 as an exception to the requirements of sub-clause 1.3.4, you agree that in an emergency situation where disclosure or transfer of such personal data is necessary to preserve the integrity of the personal data, we shall be entitled to disclose or transfer such personal data to a third party to the extent only as is required for such purpose. We shall inform you of the intended disclosure or transfer, together with the identity of the third party, where possible prior to the event or where pre-notification is not possible as soon as possible after the event, in order to give you the opportunity to object to such disclosure or transfer;
1.3.6 ensure that any disclosure or transfer of such personal data to third parties pursuant to sub-clauses 1.3.4 and 1.3.5 shall be made subject to the same data protection obligations as are contained in this clause 1.3 by way of contract or other legal act under EU or Member State law;
1.3.7 not cause or permit any personal data to be transferred to countries outside the European Economic Area that have not received a binding adequacy decision by the European Commission or competent national data protection authority unless subject to the terms of the EU Standard Contractual Clauses or other appropriate transfer mechanism that provides an adequate level of protection in accordance with applicable Data Protection Laws;
1.3.8 give reasonable assistance to any previously approved third parties to enable them to respond within required timescales to a request made by a data subject to exercise his or her rights under Data Protection Laws in relation to personal data processed by us or by that third party on behalf of you;
1.3.9 taking into account the nature of our processing and the information available to us:
18.104.22.168.1 provide reasonable assistance to any previously approved third parties in undertaking data protection impact assessments relating to any order placed by you and accepted by us; and
22.214.171.124.2 provide reasonable assistance to any previously approved third parties in ensuring compliance with your security and breach notification obligations under Data Protection Laws;
1.3.10 ensure that persons authorised by us and our sub-contractors to process such personal data are committed to contractually binding confidentiality commitments or are subject to a statutory obligation of confidentiality;
1.3.11 promptly notify you if we become aware of any personal data breach that involves personal data processed by us on your behalf;
1.3.12 take all reasonable steps to address such a personal data breach, including, where appropriate, measures to mitigate its possible adverse effects and shall consult with you in respect of such resolution or mitigation;
1.3.13 at your option, delete or return all such personal data to you once any order placed by you and accepted by us has been completed and delete existing copies except to the extent that retention of the personal data is required by law; and
1.3.14 make available to you all information necessary to demonstrate compliance with the obligations in this clause 1.3.
Please contact us at the details below:
Unit 19-20, Imex Technology Park
Trentham Lakes South
Email: [email protected]
Website address: www.eatproteinstore.com
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Eat Protein or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice and Eat Protein owns the copyright in all materials on this site.
All contents and information on this site including without limitation text, graphic and images, is the property of Eat Protein or the property of their respective owners and is protected by United Kingdom copyright laws.
All trademarks that appear on this site are the property of their respective owners.